# Refund Policy

Axumind's 14-day money-back guarantee, subscription cancellation terms, and refund processing procedures.

## 14-day refund window & overview

We want agencies to test Axumind with confidence. We offer an unconditional 14-day money-back window from the initial date of purchase.

If you determine that Axumind does not suit your agency workflow within 14 days of your initial plan purchase, contact us to receive a 100% refund.

When a refund is completed, workspace access to paid capabilities, client seats, and custom white-label domain routing is terminated.

**14-Day Money-Back Guarantee:** Any new customer can request a complete refund within 14 days of initial signup or first invoice payment. No questions asked.

## Subscription renewals & cancellation

Axumind services are billed on a recurring subscription basis (monthly or annually) according to your chosen plan.

Subscriptions renew automatically at the end of each billing cycle using your stored payment method until explicitly cancelled.

You can cancel your subscription at any time directly inside Workspace Settings -> Billing. Cancellation stops future recurring charges while allowing you to retain platform access through the end of your currently paid billing period.

### Subscription terms

- Billing recurs automatically on the specified interval (monthly or annual)
- You retain access to your workspace until the end of your prepaid billing term
- You can cancel self-service at any time without penalty or cancellation fees

## Eligibility criteria & exclusions

Refund requests must be formally submitted within 14 days of the original transaction date.

Refunds apply to Axumind platform subscription fees. If you purchased optional custom implementation, migration services, or third-party usage add-ons that have already been fulfilled, those fees may be non-refundable.

We do not provide refunds where there is substantiated evidence of fraud, payment abuse, or terms of service violations.

### Eligible for refund

- First-time subscriptions requested within 14 days of purchase
- Unintended duplicate billing charges caused by gateway technical errors
- Billing errors verified by customer support

## Payment disputes & chargebacks

If you notice an unfamiliar charge or have a billing inquiry, we strongly encourage reaching out to our support team first before opening a bank dispute.

Filing an unrecognized chargeback without contacting support may result in automatic workspace suspension while the payment gateway dispute investigation is underway.

## Refund processing & timeline

Once approved by our billing team, refunds are issued immediately back to the original payment method utilized during checkout.

Depending on your financial institution, card issuer, or payment processor (e.g. Stripe, Dodo Payments, PayPal), it typically takes 5 to 10 business days for the funds to reflect on your statement.

### Standard timelines

- Support review & approval: Within 24-48 hours
- Card & bank statement posting: 5 to 10 business days
- Cryptocurrency payments: Settled based on blockchain confirmation speed

## Agency client payments & disputes

This policy governs purchases of Axumind software subscriptions made by agency operators.

Payments made by your clients to your agency (via your connected client portal or custom storefront) are direct commercial contracts between you and your client. Axumind is not a party to those transactions and does not issue refunds for agency-client service contracts.

## How to submit a refund request

To request a refund within your 14-day window, submit a message through our Contact page with your workspace account email and transaction ID.

Our billing team will review your request and confirm the credit within 1 to 2 business days.

## About Axumind

Axumind is client operations software for digital agencies, combining service catalogs, client portals, project delivery, communication, and billing.