# Client Authentication & Passwordless Magic Links | Axumind Documentation | Clientlex

Learn how passwordless magic links and email authentication work in Axumind to provide clients with effortless, secure portal access.

Axumind client portals provide clients with access to their agency workspace, where they can view projects, access shared files, communicate with the agency, and manage other available activities.

This makes accessing the portal more convenient, particularly for clients who only need to sign in occasionally.

## How Passwordless Login Works

Passwordless authentication allows clients to verify their identity through their email address without having to remember a traditional password.

Instead of entering a username and password, clients request a sign-in link from their portal login page.

The general process is:

- Open your agency's client portal login page.

- Enter the email address associated with your client account.

- Request a sign-in link.

- Check your inbox for the authentication email.

- Open the email and follow the sign-in link.

- Once authentication is complete, you will be taken to your client portal.

Always use the email address associated with your client account.

## Signing In With a Magic Link

To access your client portal:

- Open your agency's branded client portal.

- Navigate to the login page.

- Enter your registered email address.

- Click the available option to request a magic link.

- Check your inbox for the sign-in email.

- Open the email and click the sign-in link.

After successful verification, you will be authenticated and redirected to your client portal.

You can then access the projects, files, communication, and other resources made available to your account.

## Troubleshooting Login Issues

### I have not received my sign-in email

If the authentication email does not arrive:

- Check your spam or junk folder.

- Confirm that you entered the correct email address.

- Check whether your email provider has filtered or delayed the message.

- Wait briefly before requesting another sign-in email.

If you still cannot find the message, contact your agency for assistance.

### My magic link is not working

A sign-in link may fail if it is expired, invalid, or has already been used.

Return to the portal login page and request a new sign-in link.

Make sure you open the latest email rather than an older authentication message.

### I cannot access my client portal

If you continue experiencing login problems:

- Confirm that you are using the correct client portal address.

- Make sure you are signing in with the email associated with your client account.

- Contact your agency to confirm that your account still has access to the portal.

## Keeping Your Account Secure

Your sign-in link and verification codes are intended only for you.

Do not forward authentication emails or share verification codes with other people.

Always make sure you are accessing your agency's legitimate client portal before completing the sign-in process.

If you suspect that someone else has accessed your account, contact your agency so they can investigate and take the appropriate action.